Advertising & Posting Slots FAQ
How booking works, what to submit, approvals, changes, and what to expect from your social post.
What am I buying when I book a posting slot?
You are purchasing a scheduled promotional post published by us on the selected York England social channel(s) at (or around) your chosen time. Availability is live - once a slot is purchased, it disappears.
Where will my post be published?
Your chosen destination(s) are selected during booking. Our posting pages typically include Instagram and Facebook destinations.
What do I need to provide?
You’ll be asked for:
- Destination (where to post)
- Caption (up to the character limit shown)
- Imagery links (Drive/Dropbox/WeTransfer etc - one link per line)
- Notes (optional)
Please only submit content you have permission to use.
Can you write or optimise my caption?
We may tidy formatting for clarity (spacing, emojis, basic readability). If small changes could significantly improve performance, we may email suggestions ahead of posting. If you do not hear from us, we post exactly as supplied.
Do you offer Instagram collaboration invites?
Yes. You can enable an Instagram collaboration invite during booking by providing your Instagram handle. If enabled, we’ll invite your handle when we publish. Please accept quickly for best results. Collaboration applies to Instagram only - Facebook will still be posted as normal.
Is my content reviewed or approved?
Yes, if the slot/product is configured as requiring approval. Content is reviewed to ensure it is suitable for a general audience and complies with our rules. We reserve the right to decline content.
What happens if my content is declined?
If declined before posting, you receive a full refund and the slot is released back to availability.
Can I change my scheduled time after purchase?
It depends on availability and lead time. If your booking includes the flexibility option, we may move the post within the allowed window without needing to cancel. If you need a major change, contact us as soon as possible and we’ll advise the best option.
Do you guarantee reach, clicks or sales?
No. Social performance depends on many factors outside our control (creative quality, offer strength, seasonality, platform algorithms, and audience behaviour). We provide the booked placement, but results cannot be guaranteed.
Are there any content restrictions?
Yes. Content must be suitable for a general audience and lawful. We may decline anything that is misleading, offensive, overly political, adult, or otherwise inappropriate. You must own or have permission to use all imagery, logos, and music.