Terms of service

Last updated: 25 February 2026

These Terms of Service (“Terms”) govern your use of BookYork.com (the “Site”) and any purchases, bookings, downloads, or services provided by Book York Limited (“we”, “us”, “our”). By accessing the Site or using any part of the Services, you agree to be bound by these Terms.

1) About us

Company: Book York Limited

Contact: info@bookyork.com | 07395 198812

Address: 44 Kirkgate, Ripon, England, HG4 1PB

2) The Services we provide

BookYork.com may include:

• Physical goods (for example, printed guidebooks or merchandise)
• Digital products (for example, downloadable guides or digital content)
• Services (for example, paid social media advertising, post slots, promotions, listings, and campaign services)
• Information content (for example, York travel and local guide content)

3) Eligibility and accounts

You must be at least 18 years old to place an order or purchase services. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

4) Orders, pricing, and payment

• Prices are shown in the currency displayed at checkout and may include or exclude VAT depending on how items are configured and your location.
• We reserve the right to change prices, correct errors, and withdraw products/services at any time.
• Payment is taken via Shopify and/or supported payment providers. We do not store full payment card details.

5) Digital products

Digital products are provided either via download or access. You may not copy, redistribute, resell, or share digital products unless we explicitly grant permission in writing.

6) Guide content and information disclaimer

Guide content on the Site is provided for general information and editorial purposes. While we aim to keep information accurate and up to date, we do not guarantee completeness or suitability for a particular purpose. You are responsible for verifying critical details such as opening times, ticketing, pricing, accessibility, and travel advice with the relevant venues/providers.

7) Paid social media advertising, post slots, promotions, and campaign services

This section applies when you purchase any advertising, post slot, promotional placement, listing, campaign work, or similar service (“Promotion Services”).

7.1 Booking, scheduling, and delivery

• Promotion Services are scheduled based on the product/service description and available slots.
• We may require confirmation of final creative, copy, links, and any disclosures before publishing.
• If you miss deadlines for supplying required materials, your slot may be delayed or forfeited. We may, at our discretion, offer an alternative slot subject to availability.

7.2 Approval rights and refusals

All Promotion Services are subject to our approval. We may refuse, pause, edit (for clarity, formatting, or compliance), or cancel content that in our reasonable judgement:

• is unlawful, misleading, defamatory, harassing, hateful, or discriminatory
• infringes intellectual property, privacy, or publicity rights
• contains adult content, explicit sexual content, or graphic violence
• promotes prohibited, restricted, or regulated goods/services where compliance cannot be assured
• creates unreasonable risk to our audiences, our platforms, or our reputation

Where a refusal is due to the nature of the content supplied (not our fault), refunds are not guaranteed and may be refused if the slot cannot reasonably be resold.

7.3 Your responsibilities: rights, accuracy, and compliance

You confirm that any materials you supply (text, images, video, logos, claims, links, offers) are accurate and that you have all rights and permissions to use them. You agree not to provide misleading claims or omit important information required for compliance.

7.4 Licences you grant to us

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit (for formatting and compliance), publish, and display materials you provide for the purpose of delivering the Promotion Services. This licence lasts as long as reasonably required to provide the service and maintain posts/archives unless you request removal and removal is feasible and lawful.

7.5 Disclosures and labelling

Where required by platform rules or advertising standards, posts may be labelled as an advertisement or include a disclosure (for example, “ad” or “paid partnership”). You agree to cooperate with reasonable compliance steps.

7.6 No guarantee of results

Unless explicitly agreed in writing, we do not guarantee reach, impressions, views, clicks, engagement, enquiries, or sales. Performance is influenced by factors outside our control including platform algorithms and audience behaviour.

7.7 Platform changes and third-party control

Social platforms are third-party services. They may remove content, restrict accounts, or change features without notice. We are not responsible for platform outages, algorithm changes, moderation decisions, or restrictions imposed by third parties.

7.8 Cancellations and refunds for Promotion Services

Refunds and rescheduling are handled in accordance with our Return and Refund Policy and any specific terms shown on the service listing at checkout.

8) Acceptable use of the Site

You agree not to:

• use the Site for unlawful purposes
• attempt to gain unauthorised access to systems or data
• interfere with the Site’s security or performance
• upload malware, spam, or harmful code
• scrape or copy Site content at scale without permission

9) Intellectual property

The Site and its original content (excluding user-supplied campaign materials) are owned by or licensed to Book York Limited and protected by intellectual property laws. You may not reproduce or exploit our content without permission.

10) WiFi and internet usage in accommodation

Where we provide guest WiFi/internet at accommodation, use is subject to the following “as is” terms. If you do not agree, do not use the WiFi service.

• Service availability: WiFi is provided “as is” and may be interrupted, limited, or withdrawn due to provider faults, maintenance, or equipment limitations.
• Prohibited use: You must not use the service for unlawful activity, harassment, defamatory content, hate content, obscene content, or to infringe intellectual property rights.
• Risk: We recommend you do not transmit confidential information over public WiFi. Any use is at your own risk.
• Law enforcement: We may be required to cooperate with lawful requests and may retain limited technical logs (for example, IP addresses and timestamps) where reasonably necessary for security or compliance.
• Child supervision: Parents/guardians are responsible for supervising children’s internet use.

11) Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, we are not liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity, or loss of data arising from use of the Site or Services. For Promotion Services, our liability is limited to the amount paid for the specific service giving rise to the claim.

12) Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your unlawful use of the Services.

13) Changes to the Services and Terms

We may update the Site, services, and these Terms from time to time. The latest version will be posted on this page with an updated date. Continued use of the Services after changes means you accept the updated Terms.

14) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights in your jurisdiction.

15) Contact

If you have questions about these Terms, contact us at info@bookyork.com or 07395 198812.

16) ID verification

For certain accommodation bookings or higher-risk transactions, we may request reasonable identity verification and/or additional information to help prevent fraud, protect guests, and meet legal obligations. Any such requests will be explained at the time and processed in line with our Privacy Policy.