Stays FAQ
Straight answers about check-in, the apartment, location, parking, and support during your stay.
What time is check-in and check-out?
Check-in is from 15:00. Check-out is by 10:00.
Is early check-in available?
Early check-in (typically 14:00–15:00) may be available for an additional fee.
If it’s available for your dates, you’ll see it as an optional add-on during the booking process.
Is late check-out available?
Late check-out (typically 10:00–11:00) may be available for an additional fee.
If it’s available for your dates, you’ll see it as an optional add-on during the booking process.
Where is Hunter House and what’s it like?
Hunter House is a stylish first-floor apartment on historic Goodramgate, just off York Minster. It’s an excellent base for the city centre, with many major sights within a short walk.
Do you provide parking?
We don’t have on-site parking.
Public parking is around a 3–5 minute walk away (for example, Monk Bar car park on St John Street). Availability and tariffs can change, so always check signage and official sources when you arrive.
Can I leave luggage before check-in or after check-out?
We don’t offer luggage storage at the apartment.
If you need storage, York has left-luggage options near the railway station and central locker-style services. Search “left luggage York” close to your travel date for the most up-to-date locations and prices.
What’s included when I arrive?
We provide a complimentary starter pack. This usually includes tea, coffee, sugar, milk, toilet roll, kitchen roll, hand wash, plus a few basic cleaning items.
As the apartment is self-catering, these items are not replenished during your stay.
Are bedding and towels provided?
Yes. Beds are prepared with hotel-quality linen, and towels are provided for each guest.
How do I access the property?
Once your booking is confirmed and payment is completed, we’ll email your arrival information, including self check-in instructions and your unique access code (where applicable).
If you can’t see the email, please check your junk/spam folder.
Where do I find the Wi-Fi details?
Wi-Fi details are provided in the apartment welcome information, usually at the front of the welcome guide inside the property. For full internet usage terms, please visit our Internet Usage Terms and Conditions.
Is the building quiet at night?
You’re in the heart of the city, so you may hear some general city-centre sounds, especially at weekends. We do our best to keep the apartment comfortable for rest.
Are parties, extra visitors, or events allowed?
No. Parties, events, and unregistered visitors are not permitted.
Please keep noise respectful and follow the house rules provided with your booking.
What if there’s a problem during my stay?
Please tell us as soon as possible so we can put things right quickly. If something isn’t right, notify us ideally within 24 hours of arrival.
Email is usually the fastest way to reach us: info@bookyork.com.
What should I do in an emergency?
If there’s an immediate danger, call 999.
For urgent medical advice (non-emergency), call 111.
For anything related to the apartment that isn’t an emergency, email info@bookyork.com and we’ll help.
Is the apartment suitable for families?
Yes. The apartment is set up for couples, families, and friends. Please make sure your guest count matches your booking details.