What are the standard check-in and check-out times?

Check-in is available from 3 PM, and check-out is by 10 AM.

Can I drop my luggage off at the apartment before check-in?

Yes, luggage drop-off is available from 12 noon for an additional fee, which can be added during the booking process. Alternatively, nearby luggage storage services provide secure hourly storage at affordable rates.

Can we check in early?

Early check-in (from 2-3 PM) is available for an additional fee, which can be selected during the booking process.

Can we check out late?

Late check-out (from 10-11 AM) can be arranged for an additional fee, available during the booking process.

Is there tea and coffee available?

Each apartment includes a complimentary starter pack with tea, coffee, sugar, milk, toilet rolls, kitchen roll, hand wash, and basic cleaning supplies. As our apartments are self-catering, these items are not replenished during your stay.

Are bedding and towels provided?

Yes, all beds feature hotel-quality linens and towels for your comfort.

How do I access the property upon arrival?

After completing payment, you’ll instantly receive detailed instructions via email, including a unique code for self-check-in.

Where can I find the Wi-Fi details?

Wi-Fi information is included in the front of the welcome guide provided in each apartment.

How do I report an issue or a complaint during my stay?

If you encounter any issues, please notify us within 24 hours of arrival so we can address your concerns promptly. For additional assistance, feel free to email us directly.

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